NetConnectWifi Nitro Combo is here.

You asked, we have delivered.Internet+TV+Phone is here

NITRO LITE COMBO
month
₹700
Speeds upto 25Mbps
UNLIMITED High Speed Data Limit 250GB FUP Speeds upto 1Mbps
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NITRO SMART COMBO
month
₹1000
Speeds upto 50Mbps
UNLIMITED High Speed Data Limit 500GB FUP Speeds upto 1Mbps
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NITRO PREMIUM COMBO
month
₹1500
Speeds upto 75Mbps
UNLIMITED High Speed Data Limit 1000GB FUP Speeds upto 1Mbps
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NITRO ULTRA COMBO
month
₹2500
Speeds upto 100Mbps
UNLIMITED High Speed Data Limit 2000GB FUP Speeds upto 1Mbps
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Frequently Asked Questions

How much is the installation?

It depends on feasibility

NetConnectWifi Fiber Installation amount depends on feasibility and it isn’t same for all, as every location, every house, every building is different and our team will verify and quote you when they visit.

How do I get the NetConnectWifi TV with this ?

NetConnectWifi TV

Check NetConnectWifi  TV page on our website for more details

Do I get a refund on disconnection ?

No

Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.

For big FTTH Deployed Societies, there is a refundable amount of ₹1000 (only if mentioned in CAF Form)

Do you offer monthly recharge option ?

yes

Yes, but we recommend to recharge with half yearly or yearly package only, as it saves time for you and us both.

Which plan is right for me?

CHOOSE AS PER YOUR USAGE

Only you know about your usage. But if you are someone who is into NetFlix, YouTube, Amazon Prime Video streaming, we suggest to go for NitroUltra Only.

If you are into gaming, NitroPremium or Nitro Smart should be enough. If you are just a casual user who use internet for checking/responding to emails, then NitroLite is enough.

How much time required for installation?

It depends on feasibility

NetConnectWifi Fiber Installation amount depends on feasibility and it isn’t same for all, as every location, every house, every building is different and our team will verify and quote you when they visit.

Do you provide router?

Can I pause/resume an active subscription ?

No

Subscription means live-running-continuing. It cannot be paused/resumed/cancelled.

Do I’ve to pay anything else ?

No/Yes

Nothing actually, unless  the cable required is more than 30 meters. Just in case, it requires more than 30 meters of the CAT6/CAT5 cable, it will be charged extra at ₹10+GST per meter.

Can I upgrade anytime ?

yes

You can upgrade your plan anytime, but your existing subscription credits, data and days will be all lost. So, we always suggest to do those upgrades only when your subscription is ending.

Can offices get nitro residential fiber ?

No/Yes

YES – but the connection support is treated the same as residential and isnt eligible for any priority support. Also, we don’t allow GST corporate billing if you have a residential plan.

NO – We recommend every office to go for fiber business plans and not residential plans. You get better priority support and GST bills too.

How to get NetConnectWifi Phone Support ?

Contact BSNL

YES – but the connection support is treated the same as residential and isnt eligible for any priority support. Also, we don’t allow GST corporate billing if you have a residential plan.

NO – We recommend every office to go for fiber business plans and not residential plans. You get better priority support and GST bills too.

How do I get the NetConnectWifi Phone with this ?

NetConnectWifi Phone

Check NetConnectWifi Phone page on our website for more details

How do I get Free Phone and TV ?

ITS VALUE ADDED SERVICE

Its not FREE with regular monthly plans.
You can still get it for an additional charge. Contact cs@ncwpl.in for more details.

Do you offer discounts?

Yes, Discount as in FREE MONTHS

If you recharge a 6M plan you get 1 month extra FREE.
If you recharge a 12M plan you get 2 months extra FREE
If you recharge a 24M plan you get 4 months extra FREE

Any special offers for new customers ?

YES

We have new welcome offer for new customers. Check more details here – netconnectwifi.com//

Can I change my plan anytime?

YES/NO

Yes, you can upgrade downgrade anytime, but rental payment is non refundable and non adjustable, so you will lose your active remaining subscription days if you upgrade or downgrade in the middle of an active subscription.
You are not recommended to change your plan if you are already in an existing live subscription. Choose the right plan and highest possible plan always.

Do you commit anything on nitro fiber ?

NO

No we don’t. Its broadband, so everything is on best efforts only. It doesn’t come with any promises, commitment or SLA.

What technology do you use?

FTTx & Metro Ethernet

NetConnectWifi Fiber is 95% FTTx deployment and 5% Metro Ethernet. We deploy using GPON/EPON technologies.

Do you give static or dynamic IP?

DYNAMIC

Broadband customers receive dynamic IP only. If you are looking to buy a public static IP (without subnet and gateway), it costs ₹3600+GST per year for one IP.

What documents do you need?

ADHAR CARD + ADDRESS PROOF

A simple photo, adhar card and current address proof is enough for us to know you

Can I relocate my existing fiber account ?

Yes

Yes you can. But relocation for fiber means reinstallation, so you again have to bear the total capex of the installation of optical fiber.

NOTE – For Fiber relocation, the relocation is only possible if it comes under NetConnectWifi coverage. If it doesn’t, then you would not be able to use our services anymore and the subscription if already paid cannot be cancelled/paused/refunded.NetConnectWif donot take responsibility for relocations coverage whatsoever. Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.
And if in coverage, the team will quote for the relocation charges which means re-installation charges and only once its paid, the process gets started. Again, Installation & Rental Amount once paid are non-refundable / non-transferable / non-adjustable.

Do you support online gamers ?

NO

We don’t have any special support for online gaming, torrent, streaming, etc. Your support ends at connectivity check only. Anything that is not owned by JetSpot doesn’t come under our support scope. Support is always on best efforts within our support scope.

How much time to fix if any issues ?

IT DEPENDS

If its something generic, then its fixed as soon as you report it to us via our helpdesk.

But if its fiber cut, then its always going to take time, can be 24 hours or even more depending on complexity of the situation.
And if its bad weather or rainy weather, road side fiber work is not done. We wait for poles to get dried off next day and then the work is done.
Safety is our main concern for our team members.
So we suggest all of our fiber customers to buy wireless backup addon, which can help them during such fiber cut downtimes.

THINGS TO NOTE